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Welcome to the DOI Customer Support Center Service Portal

Session Key  

1-866-FOR-1-CSC

(1-866-367-1272)

>> New Phone tree in effect as of 3/10/2023 <<

Support Hours of Operation:

Information Technology
7am-7:30pm EST.

HR, Travel, and Finance Applications
8am-7:30pm EST.

Click HERE for our email directory
Agents will reply and assist during working hours


SELECT 1 FOR ALL PASSWORD ASSISTANCE

  • Press 1 for IT related password resets (Windows, Active Directory (AD), O365, Mobile Device unlocks, etc.)
  • Press 2 for Quicktime password resets
  • Press 3 for Travel Application password resets

SELECT 2 FOR IT SUPPORT

SELECT 3 FOR HR APPLICATIONS

  • Press 1 for Payroll assistance
  • Press 2 for Quicktime or W-2 assistance
  • Press 3 for help with DOI or Fed Talent courses and learning, as well as DOI EPAP assistance
  • Press 4 for FPPS, OBIEE, WTTS, and EODS assistance

SELECT 4 FOR TRAVEL APPLICATIONS

  • Press 1 for CGE / DOI Travel assistance
  • Press 2 for E2 or External to DOI Travel assistance
  • Press 3 for Duluth Travel International (DTI) assistance

SELECT 5 FOR FINANCIAL APPLICATIONS

  • Press 1 for FBMS assistance
  • Press 2 for Oracle assistance

We can also be reached via email using the directory below:

Privacy Act Information: Electronic mail (e-mail) is not private communication, and others may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.

 *WARNING* *WARNING* *WARNING* *WARNING* *WARNING* *WARNING* *WARNING* *WARNING*
	 This is a United States Government computer system maintained by the Department
	 of the Interior to provide unclassified U.S. Government information only. To
	 protect the system from unauthorized use and to ensure that the system is
	 functioning properly, activities on this system are monitored and recorded and
	 subject to audit. Use of this system is expressed consent to such monitoring
	 and recording. Any unauthorized access or use of this Federal Information
	 System is prohibited and could be subject to criminal and civil penalties.
 *WARNING* *WARNING* *WARNING* *WARNING* *WARNING* *WARNING* *WARNING* *WARNING*
 
Accessibility Statement

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U.S. Department of the Interior
URL: itsupport.doi.gov
Page Contact Information: Scott W. Holmes
Page Last Modified: March 8, 2024



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